🧼 Frequently asked questions (FAQ)

We recommend once a week or once every two weeks. It depends on how much time you spend at home and whether you have pets or children.

A standard clean of a 2+kk flat takes approximately 2–3 hours. For larger premises, it depends on the scope of services.

Yes, we offer both one-off and regular cleaning with no commitment.

Simply fill in the enquiry form on our website or give us a call – we will take care of the rest.

After you submit the form, we will contact you to confirm the date – usually within 1 hour.

We also offer express cleaning – in many cases we can arrive on the same day.

We operate throughout Prague and the surrounding area. On request, we can also arrange cleaning outside Prague.

Yes, just let us know at least 24 hours in advance.

We set the price according to the size and type of the space and the scope of work. You always know the exact price in advance – with no hidden fees.

Yes, we clean at weekends and on public holidays too. For households there is no surcharge; weekend office cleaning has its own rate from CZK 550/h.

Vacuuming, mopping, dusting, cleaning the bathroom, kitchen and toilets, taking out the rubbish and generally tidying the space.

Window cleaning can be added as an extra service when you place your order.

Yes, we specialise in cleaning after building and renovation work.

Yes, we use professional extractors and gentle cleaning products.

Yes, we clean terraces, balconies and garden furniture.

Yes, we will make sure your flat looks perfectly clean and appealing to prospective buyers.

Yes, we remove dust and paint residue – the space will be ready for use.

Yes, we can also clean these areas, by agreement with the client.

Yes, we also carry out ozone and steam disinfection.

Yes, on request we will use environmentally friendly cleaning products. Please state this in your enquiry.

Yes, cleaning of companies and offices is one of our main services.

By agreement: daily, several times a week, or at weekends only.

Yes, we have specialised teams and equipment for large premises.

Yes, we most often clean in the evening or early in the morning so as not to disturb operations.

Yes, we restock paper, soap and other supplies as needed.

Yes, for regular cleaning we assign permanent staff.

Of course. We work with self-employed individuals (OSVČ) as well as large companies.

Yes, we offer preferential prices to regular clients.

Yes, complete cleaning after events, including waste removal.

Yes, we conclude framework agreements on a monthly or annual basis.

Yes, our staff have complete equipment and professional products.

Yes, you can choose a brand or type (e.g. eco-friendly).

Yes, all the products we commonly use are safe.

Yes, on request we will use eco-friendly or hypoallergenic cleaners.

Yes, we also offer professional steam cleaning and ozone disinfection.

No, our staff will bring everything needed.

Yes, just note it in your order.

We wash and disinfect everything after each use.

Regularly – depending on the type of service, usually several times a week.

Yes, we use professional vacuum cleaners with HEPA filters.

Yes, we have liability insurance covering damage.

All of them go through a personal interview and are trained in our procedures.

Yes, if they are available, we will gladly assign them to you.

Simply contact us within 24 hours of the cleaning – we will correct any shortcomings free of charge.

If you need to provide proof of a cleaner's clean criminal record (e.g. for a company or homeowners' association (SVJ)), please state this in your enquiry and we will arrange it.

Yes, of course. However, many clients prefer the cleaning to take place in their absence.

We are responsible for the premises entrusted to us and are insured in case of damage.

Please report the damage to us as soon as possible, ideally with a photo. We are liable for direct damage and are insured for this case (terms and conditions, Art. 6).

Yes, we train them regularly to work in homes and commercial premises alike.

Yes, you will always receive an invoice and a confirmation of the service.